Shipping policy
At World Citizen, we strive to deliver your orders as quickly and efficiently as possible. Please read our shipping policy carefully to understand our processing times, shipping methods, and delivery expectations.
1. Order Processing
Orders are typically processed within 2-5 business days (excluding weekends and holidays).
Processing times may be extended during high-demand periods, such as holidays or product launches.
You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Methods & Delivery Times
We offer different shipping options based on your location:
United States
Standard Shipping: Estimated delivery within 5-10 business days
Expedited Shipping: Estimated delivery within 2-5 business days
Express Shipping: Estimated delivery within 1-3 business days
International Shipping
International delivery times vary based on location and shipping method selected at checkout.
Customs processing may cause additional delays beyond our control.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping may be available on orders over a certain amount (check our website for details).
4. Order Tracking
Once your order is shipped, you will receive an email with tracking details.
Please allow up to 48 hours for tracking information to update.
5. Lost, Stolen, or Delayed Shipments
World Citizen is not responsible for lost or stolen packages after they have been marked as delivered. If your package is missing, please check with your local carrier or neighbors before contacting us.
If your order is delayed beyond the estimated delivery time, please reach out to us, and we will assist you in tracking your package.
6. Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and vary by country.
We are not responsible for delays caused by customs clearance.
7. Address & Shipping Errors
Customers are responsible for providing accurate shipping details at checkout.
If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.
8. Contact Us
If you have any questions about our shipping policy, please contact us at info@worldcitizen.com
Thank you for being part of the World Citizen community!